Privacy Policy

At Apple Tree Catering (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our services.
 

1. What Personal Information We Collect

We may collect a range of personal information from you, including (but not limited to):
• Full name
• Phone number
• Email address
• Postal and billing address
• Event and catering details (e.g. event date, guest numbers, venue)
• Payment details (limited to information needed for invoicing and receipts)
• Dietary requirements or special requests
• Any correspondence with us via phone, email, website forms, or social media
We do not collect sensitive information (such as health, religious, or biometric data)
unless it is directly relevant and provided with your consent.

2. How We Collect Your Information

• We may collect personal information through the following means:
  • Directly from you, when you:
  • Submit a quote or booking request
  • Contact us by phone, email, or social media
  •  Complete forms on our website or in person
  • Provide information at expos, tastings, or events
• Indirectly, via:
  • Third-party platforms you interact with (e.g. event planners, venue
    partners)
  • Publicly available sources, where appropriate and lawful

3. Why We Collect Your Information

We collect personal information for purposes directly related to our catering business operations, including:

• Managing and fulfilling catering bookings
• Communicating with clients and responding to enquiries
• Customising menus and accommodating dietary needs
• Processing payments and issuing invoices
• Coordinating with third-party venues, suppliers, or staff for your event
• Marketing and promotional purposes (with your consent)
• Meeting legal, regulatory, and insurance obligations

We only collect personal information that is reasonably necessary for the above
purposes.

4. How We Use and Disclose Your Information

We may use or disclose your personal information to:

•  Internal staff involved in planning and delivering your event
• External suppliers, venues, or contractors where necessary (e.g. hire companies, RSA staff, florists)
• Our accountant, bookkeeper, or financial institution for processing payments
• Regulatory authorities or law enforcement where required by law
• Marketing service providers (e.g. email platforms) if you have opted in to receive promotional material

We will never sell or rent your personal information to third parties.

5. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure digital storage with restricted access
• Password-protected systems
• Physical security of our business premises
• Regular review and deletion of information that is no longer required

Despite our best efforts, no data transmission over the internet can be guaranteed as
100% secure. You provide information to us at your own risk.

6. Access to and Correction of Your Information

You have the right to:

• Access the personal information we hold about you
• Request corrections to ensure it is accurate, complete, and up to date

To do so, please contact us in writing (see Section 9 below). We will respond within a
reasonable timeframe and in accordance with our legal obligations.

7. Direct Marketing

We may use your contact information to send you promotional materials, updates, or
special offers if you have consented to receive them. You can opt out at any time by:

• Clicking “Unsubscribe” in our emails
• Contacting us directly using the details below

We will never send unsolicited marketing communications.

8. Cookies and Website Analytics

Our website may use cookies and tracking tools to improve user experience and analyse site traffic. These may collect:

• Browser type and version
• Pages visited and time spent on each page
• Referring site
• IP address (anonymised)

Cookies do not personally identify users. You can disable cookies in your browser
settings, but this may affect website functionality.

9. How to Contact Us

If you have any questions about this Privacy Policy, or wish to make a request or complaint, please contact:

Apple Tree Catering
Business Address: Shop 1/254 Princess Highway, Bulli NSW 2516
Contact Email: [email protected]
Phone: (02) 4249 2222
ABN: 56 636 544 646

We take privacy concerns seriously and will respond promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or business practices. The latest version will always be available on our website. Continued use of our services after an update constitutes acceptance of the new terms.