Terms of Use
Effective Date: 01/07/2025
ABN: 56 636 544 646
Liquor Licence No.: LIQO660036385
Business Address: Shop 1/254 Princess Highway, Bulli NSW 2516
Contact Email: [email protected]
Phone: (02) 4249 2222
Terms & Conditions
These Terms and Conditions (“Terms”) govern the provision of catering and beverage services by Apple Tree Catering (“we”, “us”, “our”) to any individual or organisation (“you”, “your”, “the Client”). By confirming a booking or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Bookings & Confirmation
1.1 Initial Enquiry
All enquiries will receive a written quote, which is valid for 14 days from the date of issue, unless otherwise stated. A quote does not secure your booking
1.2 Confirmation & Deposit
A booking is only considered confirmed once:
• The client provides written acceptance of the quote, and
• A non-refundable deposit of 50% or dollar amount is paid.
We reserve the right to release any tentative dates if confirmation and deposit are not received by the due date.
1.3 Final Details
Final guest numbers, dietary requirements, menu selections, event schedule, and venue access details must be provided no later than 7 business days before the event. Changes requested after this deadline may not be accommodated and may incur additional charges.
2. Payments & Cancellations
2.1 Payment Terms
• Full payment is due 7 business days prior to the event unless otherwise agreed in writing.
• Late payments may result in service refusal or a surcharge of 12% per order overdue.
2.2 Cancellation Policy
All cancellations must be submitted in writing.
Time Before Event: Refund Policy:
More than 14 days: Full refund, minus deposit
7–14 days: 50% of the total quoted amount payable
Less than 7 days: 100% of the total quoted amount payable
Non-refundable deposits cover administrative costs and goods/services already committed to your event.
2.3 Goods Not Fit for Purpose
Apple Tree Catering complies with the Australian Consumer Law. If any goods supplied are faulty, unsafe, spoiled, or not fit for their intended purpose, you are entitled to a replacement, refund, or credit. Claims must be made within a reasonable time and accompanied by proof of purchase.
Refunds or replacements will not be provided where the issue arises due to mishandling, incorrect storage, or use contrary to instructions after delivery.
3. Dietary Requirements & Food Safety
3.1 Special Requirements
We make every effort to accommodate dietary requirements, including but not limited to vegetarian, vegan, gluten-free, halal, and allergy-friendly requests. These must be communicated clearly at the time of finalising event details.
3.2 Food Handling
We comply with all relevant Food Safety Standards (Australia/New Zealand) and local council regulations. However, once food has been served or left on-site, we are not responsible for its handling or storage thereafter.
4. Liquor Licence Compliance & Alcohol Service
4.1 Responsible Service of Alcohol
As a licensed provider of alcohol, we operate in accordance with our Liquor Licence and Responsible Service of Alcohol (RSA) obligations.
4.2 Conditions of Service
• Alcohol will only be served to guests over the age of 18 with valid ID.
• Service may be refused to any guest who is intoxicated, disorderly, or aggressive, at the sole discretion of our RSA-trained staff.
• We do not permit BYO alcohol unless agreed in writing.
• Alcohol service will end strictly at the time specified by our liquor licence and/or event agreement.
4.3 Guest Conduct
You are responsible for the behaviour of all guests during the event. We reserve the right to cease alcohol service or vacate the premises in cases of unsafe, unlawful, or inappropriate conduct.
5. Equipment & Venue Access
5.1 Use of Venue
It is your responsibility to ensure that the venue:
• Has appropriate facilities for food preparation and service,
• Provides safe access for bump-in/out,
• Meets local council and regulatory requirements for catered events.
5.2 Damage & Loss
You will be liable for the repair or replacement cost of any Apple Tree Catering equipment, serving ware, or property damaged or lost during your event, whether intentionally or accidentally, by guests, vendors, or venue staff.
6. Force Majeure
We shall not be liable for any delay, failure, or inability to deliver services due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, power outages, transport disruptions, industrial actions, or venue restrictions. In such cases, we will make reasonable efforts to reschedule or provide a refund (minus any costs already incurred).
7. Insurance & Liability
We maintain current Public Liability Insurance and ensure all staff are trained in safe
food handling and RSA practices. However:
• We accept no liability for injury, illness, or property damage caused by guests or third parties during or after the event.
• You are advised to obtain your own event or wedding insurance where applicable.
8. Privacy & Data Collection
We collect personal information for the purpose of processing your booking and delivering our services. Your information will be stored securely and will not be shared with third parties except where necessary to perform our services (e.g. venue coordination, hire companies). For more details, refer to our Privacy Policy.
9. Amendments to Terms
These Terms and Conditions are subject to change without notice. The version in effect at the time of booking will apply to your event. It is your responsibility to review the Terms prior to confirming your booking.
10. Acceptance of Terms
By confirming a booking with Apple Tree Catering, you acknowledge and agree to these Terms and Conditions in full.
